Legal · Terms

Terms of Service

Effective July 14, 2026 · olliplay.com

These Terms govern your access to and use of the OlliPlay platform. By creating an account or using the Service, you and your organization agree to them. We have tried to keep the language plain — but this is still the binding agreement between us.

Acceptance & geographic scope

By accessing or using the OlliPlay platform (the "Service"), you (the "Organization," "User," or "Club") agree to be bound by these Terms and by any policies referenced here, including our Privacy Policy. If you are agreeing on behalf of an organization, you represent that you have the authority to bind that organization.

The Service is intended for use within the United States. Users accessing it from outside the U.S. do so at their own initiative and are responsible for compliance with local laws.

Your account & the license we grant

License: subject to these Terms and your active subscription, OlliPlay grants your organization a limited, non-exclusive, non-transferable right to access and use the Service for your own program-management purposes.
Account security: you are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly of any unauthorized use.
Roles & permissions: administrators are responsible for who they invite and the access levels they grant, particularly access to minor participant data.
Eligibility: accounts are created and managed by adults. Children under 13 may not register their own accounts (see the Privacy Policy).

Subscription tiers, fees & payments

Platform & technology service fee: OlliPlay provides software infrastructure, payment routing, and management tools. For all transactions processed through the platform, OlliPlay applies a platform and technology service fee depending on the organization's active tier plan to cover system operations and payment processing management.
Fees: platform fees, transaction fees, and subscription costs are determined by the plan selected at signup or as shown in your Admin Dashboard. Current plan pricing is published on our Pricing page.
Modifications: OlliPlay may change pricing, fees, and plan structures with thirty (30) days' notice; changes take effect at your next renewal.
Payment processing: OlliPlay uses third-party payment processors (e.g., Stripe). By using the Service you agree to the applicable processor's terms. OlliPlay does not store raw card data.
Non-refundable: except where required by law or expressly stated, fees paid to OlliPlay are non-refundable. Processor fees are set by the processor and are not marked up by OlliPlay.

Payment exclusivity & anti-circumvention

Sometimes called the "Anti-Venmo" clause. It keeps every program's financial record complete and its automated reporting accurate.

Exclusivity: to maintain the integrity of the institutional record and automated financial reporting, Organization-related financial transactions — including registrations, dues, and camps — must be processed through the Service.
Prohibited activity: bypassing the Service to collect these payments via peer-to-peer applications (e.g., Venmo, CashApp, Zelle) in order to avoid platform fees is a material breach of this Agreement.
Remedy: OlliPlay may suspend or terminate accounts found in violation, and may seek recovery of transaction fees lost to such circumvention.

Cancellation, renewal & chargebacks

Click-to-cancel: you may cancel from the "Subscription Management" tab in the Admin Dashboard. To avoid the next charge, cancel at least forty-eight (48) hours before renewal.
Access after cancellation: access continues through the end of the current paid billing cycle; we do not pro-rate partial periods unless required by law.
Data export: after termination we retain your organization's data for ninety (90) days to allow final exports, consistent with our Privacy Policy.
Chargebacks: unauthorized chargebacks disrupt the ecosystem. OlliPlay may suspend account access upon notice of a chargeback and may apply an administrative reinstatement fee as detailed in your Dashboard.

Acceptable use

Communication compliance: you must obtain prior express written consent for SMS and voice messaging as required by the TCPA and FCC rules, and honor opt-outs. Content relating to Sex, Hate, Alcohol, Firearms, Tobacco, or Cannabis (SHAFT-C) is prohibited.
No misuse: do not use the Service to break the law, infringe others' rights, transmit malware, scrape or overload the platform, or attempt to gain unauthorized access.
AI governance: high-stakes actions — such as dismissals, large refunds, or medical alerts — must be reviewed by a human and may not be delegated solely to automated agents.
Accurate information: you agree to provide accurate account and roster information and to keep it up to date.

Youth safety & SafeSport

Zero tolerance: we maintain a zero-tolerance policy for cyberbullying, harassment, and misconduct on the platform.
No unmonitored contact: adult users must not engage in private, one-on-one digital communication with minor athletes. A parent, guardian, or second authorized adult must be included in digital threads involving minors.
Organization responsibility: the Organization remains solely responsible for background checks, staff conduct, mandatory reporting, and its own SafeSport compliance. OlliPlay provides tools to support these obligations but does not fulfill them on your behalf.

Data ownership & provider role

Ownership: data entered into the Service belongs to the Organization entity, not to any individual user. OlliPlay claims no ownership of your organization's content.
Our role: OlliPlay acts as a data processor on the Organization's behalf; the Organization is the controller. Personal data is handled per our Privacy Policy and any applicable Data Processing Agreement.
Technology provider, not employer: OlliPlay is a software provider, not an employer, agent, or organizer of your programs, and is not a party to the relationship between an Organization and its staff, volunteers, or participants.

Warranties, disclaimers & limitation of liability

"As is": the Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, OlliPlay disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Force majeure: OlliPlay is not liable for failures or delays caused by events beyond its reasonable control, including acts of God and third-party infrastructure outages (e.g., cloud or carrier outages).
Limitation: to the fullest extent permitted by law, OlliPlay is not liable for indirect, incidental, special, or consequential damages, and our aggregate liability arising from the Service is limited to the fees you paid to OlliPlay in the twelve (12) months preceding the claim.
Conduct claims: OlliPlay is not liable for claims of misconduct, harassment, or abuse committed by users, staff, or volunteers, which remain the responsibility of the Organization.

Governing law & dispute resolution

Governing law: these Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules.
Binding arbitration: any dispute that cannot be resolved informally shall be settled by binding individual arbitration seated in Sheridan, Wyoming.
Waivers: to the extent permitted by law, the parties waive the right to a jury trial and to participate in class actions. You may opt out of arbitration by written notice within 30 days of first accepting these Terms.

Changes, termination & general

Changes to these Terms: we may update these Terms as the product and the law evolve. Material changes will be reflected by updating the effective date and, where appropriate, by notifying account administrators. Continued use after changes take effect constitutes acceptance.
Termination: either party may terminate as described in your plan. OlliPlay may suspend or terminate access for material breach, non-payment, or activity that risks the safety or integrity of the platform.
General: these Terms, together with the Privacy Policy and any order or DPA, are the entire agreement between us. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.

Questions about your account or these Terms? Contact support (at) olliplay.com LinkedIn.

These Terms are provided for transparency and may be supplemented by a signed agreement between OlliPlay and your organization.